Privacy notice

Last updated: 11 November 2026

This notice explains how Hometown Services ("we"), run by Jack Brown, 51 Parks Road, Mitcheldean GL17 0DQ, uses your personal information when you contact us through this website, by phone or by WhatsApp.

What we collect

The details you give us: your name, phone number, email address, postcode, a description of the job and any photos you choose to send. We also note how you found us (for example a Google search or an advert) so we know what is working.

Why we use it

Only to reply to your enquiry, give you a quote and, if you go ahead, carry out and invoice the work. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in running our business.

Who sees it

Jack Brown and anyone working on your job. Form submissions are stored by our website host, Netlify, Inc. We do not sell or share your details for marketing.

How long we keep it

Enquiries that do not go ahead are deleted within 12 months. Records of completed jobs are kept for up to 6 years for tax purposes.

Cookies

This website does not use advertising or tracking cookies. If that changes, we will ask for your consent first.

Your rights

You can ask to see, correct or delete your information at any time by calling or messaging 07939 484252. If you are unhappy, you can complain to the Information Commissioner's Office (ico.org.uk).